Verizon is laying off 15% of its workforce, roughly 15,000 employees. This sudden shift in how the company operates has been enough to send some T-Mobile employees into a panic, leaving them wondering whether they might be next.
Verizon is laying off its workers under a new initiative apparently spearheaded by CEO Dan Schulman. Shulman believes the company has focused on price hikes for far longer than it ever should have, and now needs to turn a profit by other means.
Verizon's Q3 earnings show an ever-declining subscriber count as T-Mobile and AT&T catch up to Big Red. Mass layoffs may not earn any goodwill from the public, but Verizon's stock price has started rising ever since the news broke yesterday. Schulman's plan, it seems, is working.
One online post on Reddit showcases new fears being felt across T-Mobile's workforce. Similar concerns haven't yet made their way to AT&T's employees. AT&T isn't heavily pushing an app dedicated to making its workers redundant, after all.
T-Mobile's representatives aren't optimistic about their careers, either. The few replies to the post linked above make it clear these people wouldn't be too surprised if they're blindsided with layoffs next.
Industry analysts have warned of a pricing war between T-Mobile and Verizon on the horizon, concerned about how such an event will affect shares for the two carriers. T-Mobile may offer customers better prices for a short time, but may also follow in Verizon's footsteps to improve profit margins.
Behind these fears is the T-Life app, which T-Mobile has been pushing onto its customers and store representatives alike. The app is intended to let customers manage their accounts by themselves, without needing the assistance of a human worker, but this also means the jobs of said workers are endangered.
T-Mobile may start letting its workforce go.
If T-Mobile takes a page out of Verizon's handbook, customer service overall will suffer. You will have less human customer service agents to be connected with, and you may have to deal with AI agents instead.
The T-Life app, notorious for being buggy and broken since its launch, will become your only salvation. Where it excelled in coverage, plans, and service reliability, T-Mobile may be done in by trying to emulate Verizon's market strategy.
Images courtesy of T-Mobile
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