As T-Mobile continues to interfere with how its employees do their jobs, morale at the company has been dropping. It's not just the customers who hate having to use T-Life, the app has made T-Mobile employees wonder if they have a future at the company at all.
In a discussion between T-Mobile representatives, a common theme was an overall feeling of dejectedness. Three years ago, these same T-Mobile employees thought they had great jobs. Today, they're asking themselves if they will still be employed two years from now.
T-Life is causing employees to frequently lose sales, usually due to a customer walking off in anger after being told they need to set something up in the app first. Lost sales mean these employees are making less money than they used to some years back.
T-Mobile's employees are also terrified about T-Life replacing them, with mass layoffs following soon after. Verizon just laid off 15,000 people, leaving T-Mobile employees scared of something similar happening to them.
This environment of fear and uncertainty has led to T-Mobile reps thinking of calling it quits before unemployment comes knocking. Workers claim morale is down by a lot and everyone hates having to rely on T-Life. Some have already quit, some are applying elsewhere, waiting for a chance to leave.
This sort of environment is disappearing fast at T-Mobile.
As T-Mobile employees begin leaving for other jobs, you will have more difficulties finding someone who can help you with your problems. You will eventually be forced to use T-Life more than you may like to.
Workers who are unable to leave, due to not finding another job or some other reason, may be in worse moods when attending to you in T-Mobile stores. An interaction that is often fraught with annoyance may double or triple in passive-aggressive conflict between customer and representative.
Eventually, T-Mobile may improve T-Life to a level where most customers feel more comfortable using the app to sort out their business. The workers who may be laid off will not be as lucky.
Images courtesy of T-Mobile
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