T-Mobile may or may not start charging you if you decide to cancel your contract. One customer has been hit with a $50 contract termination fee, which may signal a new charge being rolled out by the company.
According to the customer's post on Reddit, they have paid off their phone in full. They have also had the line for years, and it is just one of 11 on the customer's account.
What's even more baffling is that T-Mobile's customer support doesn't know why this fee has been applied. According to the user who made the post, the customer support representative they talked to had never seen a contract termination fee before.
If that wasn't confusing enough, the supervisor of the customer support representative doesn't know what's going on either. The supervisor says that contract termination fees aren't a thing with T-Mobile, but here we see one for $50.
T-Mobile makes no mention of contract termination fees on its site, it only mentions early termination fees for other carriers when you're switching to T-Mobile. Besides, a contract termination fee would not be applied in this instance because the phone is paid off, and the customer has allegedly been on the line for well over the time they signed up for.
T-Mobile customer hit with $50 contract termination fee.
If T-Mobile is indeed rolling out contract termination fees, this will be one more headache for its customers. A $50 charge to leave your contract does not sound like a good time.
With T-Life already irritating customers and employees alike, alongside new plans with higher costs, the carrier may exhaust its goodwill sooner rather than later.
If there is a silver lining here, it's that this seems like a mistake. Supervisors would have been made aware if T-Mobile was introducing a new charge.
This contract termination fee would not have been applied in this case anyway, as the phone is paid off. The customer who made the post has probably fallen victim to some software glitch or an oversight by an employee at T-Mobile.
If this contract termination fee is a new addition, T-Mobile risks losing its pricing war with Verizon.
Images courtesy of T-Mobile and Reddit
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